How to Verify Account in BitMart

Download Google 2FA:

Android device:

- Requirements: To use Google Authenticator on your Android device, it must be running Android version 2.1 or later.
- Downloading the app:

1. On your Android phone or tablet, visit Google Play.

2. Search for Google Authenticator.

3. Download and install the application

Set up Google 2FA:

Android device:

1. On your Android phone or tablet, open the Google Authenticator application.

2. If this is the first time youve used Authenticator, tap Begin. To add a new account, in the bottom right, choose Add.

3. To link your mobile device to your account:

   • Using QR code: Select Scan a barcode. If the Authenticator app cannot locate a barcode scanner app on your mobile device, you might be prompted to download and install one. If you want to install a barcode scanner app so you can complete the setup process, select Install, then go through the installation process. Once the app is installed, reopen Google Authenticator, then point your camera at the QR code on your computer screen.

   • Using secret key: Select Enter a provided key, then enter the email address of your BitMart Account in the "Enter account name" box. Next, enter the secret key on your computer screen under Enter code. Make sure youve chosen to make the key Time based, then select Add.

4. To test that the application is working, enter the verification code on your mobile device into the box on your computer under Enter code, then click Verify.

If your code is correct, you will see a confirmation message. Click Done to continue the setup process. If your code is incorrect, try generating a new verification code on your mobile device, then entering it on your computer. If you’re still having trouble, you might want to verify that the time on your device is correct or read about common issues.

iPhone, iPad:

1. On your iPhone or iPad, open the Google Authenticator application.

2. If this is the first time youve used Authenticator, tap Begin setup. To add a new account, in the bottom right, tap Add.

3. To link your mobile device to your account:

   • Using Barcode: Tap "Scan Barcode" and then point your camera at the QR code on your computer screen.

   • Using Manual Entry: Tap "Manual Entry" and enter the email address of your BitMart Account. Then, enter the secret key on your computer screen into the box under "Key". Next, turn on Time Based and tap Done. 

4. If your code is correct, you will see a confirmation message. Click Done to confirm. If your code is incorrect, try generating a new verification code on your mobile device, then entering it on your computer. If you’re still having trouble, you might want to verify that the time on your device is correct or read about common issues.

Now the binding is completed, you can use Google Authenticator in future operations to ensure the security of your account.
 

How to set Phone Verification

Step 1: Hover over your register email on the top right of the homepage, and you will see a drop-down menu. Click [Account]


Step 2: Scroll down and you can see the Security Settings section. Click [Enable] for Phone Verification.

Step 3: You will see the bind Phone Number page and follow the instructions below.

1. Enter [your country code] and [your Phone number]


2. Click [Send]


3. Check your phone, then enter the six-digit [Phone Verification code]


4. Click [Submit]


Now your Phone number binding succeeded.
 

Frequently Asked Questions (FAQ)

Unbind or Reset My Google 2FA

If you accidentally lost access to your email, phone, or Google Authenticator, please follow the instructions below to reset your Google 2FA.

You need to submit a support ticket to unbind or reset your Google 2FA. To start, make sure you have the following documents and information with you:

1. The phone number or email address you use to register on BitMart.

2. Front and back images of your ID Card. (Images and ID number must be legible.)

3. A photo of you holding the front of your ID Card, and a note clarifying your support request. (Selfie not acceptable. Photo, ID number, and the note must be legible.)

• Date and an explanation of your request MUST be included in the note, please see the example below:
• 20190601 (yyyy/mm/dd), requesting to unbind Google 2FA in my BitMart account

4. Information about the token name with the most assets in your BitMart account OR any deposit and withdrawal records. You MUST provide at least one information. We highly recommend that you provide as much information as possible so that we can process your request faster.

5. A valid phone number or email address so that our customer support can contact you if needed.

Submit all your documents and information via the Support Center: https://support.bmx.fund/hc/en-us/requests/new

Please Note:

If you did not complete the Identity Authentication (KYC) for your BitMart account and you have a total balance greater than 0.1 BTC, you MUST provide the information mentioned in #3 above. If you failed to provide any required information, we will reject your request for unbinding or resetting your Google 2FA.