BitMart Sign Up

Android

To use Google Authenticator on your Android device, it must be running Android version 2.1 or later.

1. On your Android phone or tablet, visit Google Play.
2. Search for Google Authenticator.
3. Download and install the application.

iPhone iPad

To use Google Authenticator on your iPhone, iPod Touch, or iPad, you must have the latest operating system for your device. In addition, in order to set up the app on your iPhone using a QR code, you must have a 3G model or later.

1. On your iPhone or iPad, visit the App Store.
2. Search for Google Authenticator.
3. Download and install the application.

Setting up Google Authenticator app

Android

1. On your Android phone or tablet, open the Google Authenticator application.
2. If this is the first time youve used Authenticator, tap Begin. To add a new account, in the bottom right, choose Add.
3. To link your mobile device to your account:
   • Using QR code: Select Scan a barcode. If the Authenticator app cannot locate a barcode scanner app on your mobile device, you might be prompted to download and install one. If you want to install a barcode scanner app so you can complete the setup process, select Install, then go through the installation process. Once the app is installed, reopen Google Authenticator, then point your camera at the QR code on your computer screen.
   • Using secret key: Select Enter a provided key, then enter the email address of your BitMart Account in the "Enter account name" box. Next, enter the secret key on your computer screen under Enter code. Make sure youve chosen to make the key Time based, then select Add.
4. To test that the application is working, enter the verification code on your mobile device into the box on your computer under Enter code, then click Verify.
5. If your code is correct, you will see a confirmation message. Click Done to continue the setup process. If your code is incorrect, try generating a new verification code on your mobile device, then entering it on your computer. If you’re still having trouble, you might want to verify that the time on your device is correct or read about common issues.

iPhone iPad

1. On your iPhone or iPad, open the Google Authenticator application.
2. If this is the first time youve used Authenticator, tap Begin setup. To add a new account, in the bottom right, tap Add .
3. To link your mobile device to your account:
   • Using Barcode: Tap "Scan Barcode" and then point your camera at the QR code on your computer screen.
   • Using Manual Entry: Tap "Manual Entry" and enter the email address of your BitMart Account. Then, enter the secret key on your computer screen into the box under "Key". Next, turn on Time Based and tap Done. 
4. If your code is correct, you will see a confirmation message. Click Done to confirm. If your code is incorrect, try generating a new verification code on your mobile device, then entering it on your computer. If you’re still having trouble, you might want to verify that the time on your device is correct or read about common issues.

How to Deposit Crypto to BitMart

How to Deposit Digital Assets to BitMart by transfering funds from other platforms

Transfer funds from other platforms [PC]

2. Hover over your account on the top right of the homepage, and you will see a dropdown menu. Click [Assets]


3. Under [the Spot] section, enter the coin you want to deposit or choose the coin from the dropdown bar at the search bar, then click [search]


Take BTC as an example:


4. Click [deposit]


5. Choose your source of fund, then click [submit]


6. Click [Copy] to copy the deposit address and paste it into the withdrawal address field on the external platform or wallet. You can also scan the QR Code to deposit.

Note: Each coin has its own deposit address, so please read deposit tips carefully.
 

Transfer funds from other platforms [APP]

1. Open BitMart App on your phone, then Sign in to your BitMart Account.

2. Click [Assets]

4. Enter the coin you want to deposit at the search bar, then click [search]

Take BTC as an example:

4. Click [Copy] to copy the deposit address and paste it into the withdrawal address field on the external platform or wallet. You can also scan the QR Code to deposit.

Note: Each coin has its own deposit address, so please read deposit tips carefully.
 

Buy Crypto by Credit/Debit Card and PayPal [APP]

Step 1: Open BitMart App on your phone, then Login to your BitMart Account.

Step 2: Click [Buy Sell Crypto].

Step 3: Under [Buy Sell] section:

1. Click [Buy]

2. Choose the token you want to buy

3. Choose the fiat

4. Enter the amount you want to buy with fiat

5. Click [Buy]

Step 4: Choose from the system-recommended best offer or other offers and finish your payment.

Tips:

1. Buy crypto using MoonPay with only 3.5% fees. Click here to learn how to buy coins with MoonPay.
2. Buy crypto using Simplex. Click here to learn how to buy coins with Simplex.

How to Check My Funds

Check My Funds [PC]

1. Click [Assets] at the dropdown menu under your account on the top right of the homepage.

2. Under [the Spot] section, enter the coin you want to deposit or choose the coin from the dropdown bar at the search bar, then click [search]
Now you are on the assets page, you can see three sections, which are “Spot”, “Futures”, and “Buy Sell”.

• Spot: All the assets listed on BitMart Spot can be found here. You can check detailed information including “total amount” and “available amount” of a specific token. You can also click on the “Deposit”, “Withdraw”, or “Trade” buttons to initiate a deposit, withdrawal, or trading of a selected token.

• Futures: You can check your USDT assets available for trading on BitMart Futures.

• Buy Sell: All the assets available on BitMart Fiat Channels can be found here. You can check detailed information including “total amount” and “available amount” of a specific token. You can also click on the “Buy”, or “Sell” buttons to buy or sell a selected token. Click “Transfer” to transfer a specific token from “Buy Sell” to “Spot”.
   

Take BTC as an example:

Check My Funds [APP]

1. Open your BitMart App on your Phone, sign in to your BitMart Account; Click [Assets] at the bottom of the right corner;

2. Now you are on the assets page, you can see three sections, which are “Spot”, “Futures”, and “Buy Sell”:

• Spot: All the assets listed on BitMart Spot can be found here. You can check detailed information including “total amount” and “available amount” of a specific token. You can also click on the “Deposit”, “Withdraw”, or “Trade” buttons to initiate a deposit, withdrawal, or trading of a selected token.

• Futures: You can check your USDT assets available for trading on BitMart Futures.

• Buy Sell: All the assets available on BitMart Fiat Channels can be found here. You can check detailed information including “total amount” and “available amount” of a specific token. You can also click on the “Buy”, or “Sell” buttons to buy or sell a selected token. Click “Transfer” to transfer a specific token from “Buy Sell” to “Spot”.

1. Under [the Spot] section, Enter the coin you want to check at the search bar;

2. Click [search];

3. Choose the coin you want to check in the list below;

Take BTC as an example:

3. All the assets listed on BitMart Spot can be found here. You can check detailed information including “total amount” and “available amount” of a specific token.

Frequently Asked Questions (FAQ) about Deposit:

Sent coins to a wrong address

Unfortunately, BitMart wont receive any digital assets if you sent your coins to a wrong address. Also, BitMart does not know who owns these addresses and cannot help to recover these coins.

We recommend you to find out who the address belongs to. Contact with the owner if possible and negotiate to get your coins back.
 

Deposited wrong coins

If you sent wrong coins to your BitMart coin address:

1. BitMart generally does not offer a token/coin recovery service.

2. If you have suffered a significant loss as a result of incorrectly deposited tokens/coins, BitMart may, solely at our discretion, assist you in recovering your tokens/coins. This process is extremely complicated and may result in significant cost, time and risk.

3. If you wish to request BitMart to recover your coins, please provide: your BitMart account email, coin name, address, amount, txid(Critical), transaction screenshot. BitMart team will judge whether or not retrieve wrong coins.

4. If it was possible to recover your coins, we may need to install or upgrade the wallet software, export/ import private keys etc. These operations can only be conducted by authorized staff under carefully security audit. Please be patient as it may cost over two weeks to retrieve wrong coins.

Forgot to write Memo/Wrote a wrong Memo

When depositing a specified kind of coins (e.g., EOS, XLM, BNB, etc.) to BitMart, you must write a memo together with your deposit address. Adding a memo will help prove that the digital assets you are going to transfer, belong to you. Otherwise, your deposit will fail.

If you forgot to add your memo or you wrote a wrong memo, please contact customer service immediately with the following information:

1. Your BitMart account (Phone number (without country code) /Email address used for log in)

2. The TXID of your deposit (which failed due to the missing of the memo)

3. Please provide a screenshot of the transaction where your deposit has not arrived. This screenshot is the withdrawal record of the platform that initiated the withdrawal (the txid of the deposit must be clearly visible in the screenshot).

4. Initiate a new deposit (any amount) to BitMart with correct deposit address and memo. And provide a screenshot and hash (TXID) for this transaction. 

Note: the new deposit must from the same address as the one you used to deposit without a memo. Only in this way can prove that the failed deposit was initiated by you.

Submit a support ticket: https://support.bmx.fund/hc/en-us/requests/new.

After providing all the information above, please wait patiently. Our tech team will check the information and start to solve the problem for you.